top of page

Welcome Guide

to

The Penthouse

92A Compensation Road, Ballito, Dolphin Coast, South Africa

ARRIVAL & DEPARTURE TIMES

Check-in only from 14:00

Check-out before or at 10:00



Wi-Fi

BallitoSands14

password: Sandsunit14



HOUSEKEEPER

LIVE-OUT House Staff

From Monday - Friday 8am - 2pm

Important Info

IMPORTANT NRS

LCE Maintenance: 076 475 0564

IPSS Emergency: 082 3911 911

Fire Brigade: 032 946 2711

Netcare: 032 946 6700

Netcare Ambulance: 082 911

Umhlali Police: 032 947 9900



HOUSEKEEPING

Included in your rental Monday to Friday, 8 am - 2 pm.​

​

 

BACK UP POWER

In the event of power failure, the backup will kick in automatically.

This will power all lights, TV's, the wifi and a plug in each room. It will run all day in the event of load shedding and 2-3 hours at night.

 

 

BEACH ACCESS

2 minutes walk to the nearest beach

 

 

PARKING 

Lock up garage parking available for Guests to use.


​

House Rules

Understanding and complying with our house rules will make for a comfortable and fun stay for everybody. Please treat our home with the same respect as you would your own home. We’ve put a lot of effort into making this a lovely space to be enjoyed by our guests.

​

​

BE RESPECTFUL

The staff are key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.​

Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

​

​

OCCUPANCY

The maximum number of persons occupying the unit at all times must not exceed the number of beds. A maximum of two guests per bedroom will be allowed unless the homeowner has provided extra beds.

Camping on the property are NOT permitted.

​

​

DONT FEED THE MONKEYS

Under any circumstances whatsoever do not feed the monkeys - mother or babies! 

Please be aware of the monkeys they are inquisitive and can get very aggresive.

Don’t leave fruit out within sight of the monkeys – they will come in, make a mess, panic and  break things. 

Close all windows and doors when leaving the house.

 

​

NO SMOKING

No smoking is allowed in the house. Please smoke outside away from windows or furniture.

 

​

NO PARTIES

No parties, overcrowding or excessive noise is permitted. Failure to adhere to this will result in immediate eviction with no refund of rent.

Guests will be liable for all damages accured by parties at our rental home.

​

​

BEACH TOWELS

Please do not use bathroom towels on the beach, beach towels are available.

​

​

NO BEACH SAND IN THE POOL

Wash the sand off before entering the house or pool after the beach visit. 

Please do not wash your beach sand off in the pool.

​

​

LEAVE AS FOUND

Accidents happen, so please report any breakages or damage to our team. If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

​

​

BE ENVIRONMENTALLY CONSCIOUS

Use linen and towels sparingly. 

Please save water, and electricity and turn off fans and Aircon when not using the area.  

Please try and recycle where possible, let's look after our planet together.

Please do not flush any foreign matters down the toilet.



GUEST AMENITIES POLICY

We kindly ask that all guest amenities, such as hand wash or toiletries, remain in the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.



FIREWORKS PROHIBITED

For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.


Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.

Before you Go...

DEPARTURE DAY

Check-out is at or before 10 am. 

Please communicate your check out time with our team or the house staff the day prior to departure.



PERSONAL BELONGINGS

As you prepare to depart, we kindly remind you to double-check your belongings to ensure you haven't left anything behind. Should you find that you've inadvertently left a personal item behind, please don't worry. You can easily arrange for a courier to collect it at your convenience. However, any unclaimed items remaining a the house after checkout will be collected and donated to our staff. This ensures that these items find a new purpose and are put to good use.



KEYS

Please make sure you leave any keys & remotes with the staff,

or communicate with us where you left the keys.



LEAVING EARLY?

Please switch off all lights, and air-conditioning, and close all windows. 



STAFF OVERTIME PAYMENT

Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)

must be paid directly to each staff member in (ZAR) cash.

Should you fail to pay in full, this will be deducted from your holding/breakage deposit.



DEPARTURE FORM

Please remember to complete the departure form. 

Your feedback matters to us.

  • Instagram
  • Facebook
bottom of page