Welcome Guide
to
The Beach House
15 Little Maritzburg Road, Salt Rock, Dolphin Coast, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
Beach House, 15 Little Maritzburg Rd
password: SimbiTheDog
HOUSEKEEPERS
LIVE-OUT House Staff
Housekeeper: Princess
Contact nr: +27 81 371 7000
OUR HOSPITALITY COORDINATOR
For any issues or maintenance-related queries during your stay,
please don't hesitate to contact Irvin, who will be happy to assist you.
Irvin Ndlovu: +27 66 1047380
Important Info
ARRIVAL INSTRUCTIONS
Arrival procedure over weekends or after 16h00pm in the week:
The housekeeper should be there until 15h30. Should you arrive later, please phone:
Louise: +27795177353 or Craig: +27793456583 and they will open the gate remotely and deactivate the alarm.
We have a set of keys (no remote) in the black key box next to the front door on the wall (code : 6543) to unlock the front door and security gate. Please leave the keys in the key box again (the code must be entered again in order for it to lock) There will be two sets inside the house for you to use during your stay. The set of keys in the key box must please remain in there. If that doesn't work for any reason, please inform me and I will come and open for you and let you in.
IMPORTANT NRS
Snake Catcher - Neville: +27 82 561 4969
Snake Catcher - Samantha: +27 72 316 8178
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
HOUSEKEEPING
Included in your rental Monday to Friday, 8 am - 2 pm.
Refuge Collection on Tuesdays & Fridays
Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
BACK UP POWER
In the event of power failures rechargeable lamps are available in the bedrooms and a gas hob for cooking.
The solar system will kick in automatically and this will last for about 4-6 hours depending on the weather.
The solar system powers the ceiling fans, lights, back fridge, wifi, main tv & DSTV. The flat solar will power lights, fridge, ceiling fans, and TV with DSTV, and the gas igniter for the geysers
Non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, microwaves will not be connected.
SECURITY & ALARM
IPSS 086 1324 777
Perimeter beams are positioned by the road gates and the beach gates. Outside beams around the house & Internal beams.
REMOTE
Two top buttons: open double garage doors
Green button: opening the main gate
Red: arming / disarming the outside beams.
SMART TV & DSTV DECODER
TV is to be kept on at all times.
TV in front lounge, cottage. and main lounge:
DSTV: Source: HDMI 1
Netflix for own account
BEACH ACCESS
Private padlock gate access onto Salt Rock main beach. Please keep the gate locked at all times.
GAS
If the gas runs out please ask staff to arrange a replacement of the spare.
PARKING
Gated and beamed parking for 3 cars and garage for 2 cars
TAP WATER
Our tap water is filtered and safe to drink.
House Rules
Understanding and complying with our house rules will ensure a comfortable and enjoyable stay for everyone. Please treat our home with the same respect as you would your own. We’ve put a lot of effort into creating a lovely space for our guests to enjoy.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home. Please treat them with the utmost respect at all times. We will not tolerate any mistreatment of our staff.
Regretfully, our staff are unable to babysit, wash cars, do shopping/unpack shopping, or perform tasks beyond their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at any time must not exceed the number of beds. A maximum of two guests per bedroom is allowed unless the homeowner has provided extra beds.
Camping on the property is NOT permitted.
DON’T FEED THE MONKEYS
Under no circumstances should you feed the monkeys—whether adult or baby!
Please be aware that monkeys are inquisitive and can become aggressive.
Don’t leave fruit or food within their sight—they will come inside, create a mess, panic, and potentially break items.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is permitted inside the house. Please smoke outside, away from windows or furniture.
NO PARTIES
Parties, overcrowding, or excessive noise are strictly prohibited. Failure to adhere to this rule will result in immediate eviction without a refund of rent.
Guests will be liable for any damages incurred as a result of parties held at the rental home.
BEACH TOWELS
Please do not use bathroom towels at the beach. Beach towels are provided for this purpose.
NO BEACH SAND IN THE POOL
Wash off all sand before entering the house or pool after visiting the beach.
Please do not rinse beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, it must be replaced “like for like” by the guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please conserve water and electricity. Turn off fans and air conditioning when not in use.
Recycle where possible—let’s care for our planet together.
Do not flush foreign materials down the toilet.
GUEST AMENITIES POLICY
We kindly request that all guest amenities, such as hand wash and toiletries, remain on the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
FIREWORKS PROHIBITED
For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please comminicate your check out time with our team or the house staff the day prior to departure.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and airconditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
Your feedback matters to us.
DEPARTURE INSTRUCTIONS
If the staff are not there upon departure, please do the following:
All the outdoor furniture pillows must please be brought in as well as any towels hanging outside. This can be left on the countertop where the bar fridge is located.
PLEASE make sure ALL windows in the house and cottage are closed securely and all the trelli doors are locked as well as the cottage door outside. All security shutters must please be closed and curtains drawn. Both garage doors must also be closed.
We have an extra set of keys (no remote) in the black key box next to the front door on the wall. Once all the cars are out of the gate, one person can open the key box (code : 6543) and lock the front door and security gate. Please leave the keys in the key box again (the code must be entered again in order for it to operate)
Please phone Louise: +27 79 517 7353 or Craig: +27 79 345 6583 and they will close the gate behind you remotely and arm the alarm.