Welcome Guide
to
Seaclusion on the beach
73 Colwyn Drive, Sheffield Beach, Dolphin Coast, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
Shade@73
Password: mthunzi1234
HOUSEKEEPER
LIVE-IN House Staff:
Housekeeper's name is MamaZibuko
Contact nr: +27 78 548 1067
OUR HOSPITALITY COORDINATOR
For any issues or maintenance-related queries during your stay,
please don't hesitate to contact Irvin, who will be happy to assist you.
Irvin Ndlovu: +27 66 1047380
Important Info
IMPORTANT NRS
Snake Catcher - Neville: +27 82 561 4969
Snake Catcher - Samantha: +27 72 316 8178
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
SPLASH POOL
Please note the small pool has no jacuzzi function and only services as a splash pool.
HOUSEKEEPING
Included in your rental Monday to Friday, 8 am - 2 pm.
For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
THE DRIVEWAY
Please note that while some guests may find our driveway to be steep, others may not perceive it in the same way. Factors such as individual driving experience, vehicle type, and personal comfort levels can greatly influence one's perception of steepness.
BACK UP POWER
In the event of loadshedding or grid power failure the inverter system will automatically switch on. This means that all lights, plug sockets, TV's, WiFi routers, Alarm and electric fence will be powered. Please note that all non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, electric hobs, microwaves will not work. The battery back up system lasts on average of 3 to 4 hours. Please note that the more lights and plug sockets that you use during this time will result in this average time frame being reduced. Please use reduce consumption during battery operation times to maximise battery capacity.
SECURITY & ALARM
IPSS 086 1324 777
Keypad Code 1979 To arm, the alarm, key the code in the alarm pad.
The alarm pad is upstairs by the kid’s bathroom. Please arm in the evening at all times and disarm in the mornings.
Once Armed, outside beams by the outside lounge/ deck and loungers will be on, so make sure not to pass the perimeter.
PARKING & GATE REMOTE
Double Garage parking available for Guests to use.
REMOTE
Purple: Entrance Gate
Green: Garage 1
Yellow: Garage
BEACH ACCESS
via the gate on the side of the property by the staircase.
Keep the gate closed with a padlock at all times.
Please do not wash your feet or beach sand in the pool. Use the tap next to the kitchen staircase to rinse your feet.
House Rules
Understanding and complying with our house rules will ensure a comfortable and enjoyable stay for everyone. Please treat our home with the same respect as you would your own. We’ve put a lot of effort into creating a lovely space for our guests to enjoy.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home. Please treat them with the utmost respect at all times. We will not tolerate any mistreatment of our staff.
Regretfully, our staff are unable to babysit, wash cars, do shopping/unpack shopping, or perform tasks beyond their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at any time must not exceed the number of beds. A maximum of two guests per bedroom is allowed unless the homeowner has provided extra beds.
Camping on the property is NOT permitted.
DON’T FEED THE MONKEYS
Under no circumstances should you feed the monkeys—whether adult or baby!
Please be aware that monkeys are inquisitive and can become aggressive.
Don’t leave fruit or food within their sight—they will come inside, create a mess, panic, and potentially break items.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is permitted inside the house. Please smoke outside, away from windows or furniture.
NO PARTIES
Parties, overcrowding, or excessive noise are strictly prohibited. Failure to adhere to this rule will result in immediate eviction without a refund of rent.
Guests will be liable for any damages incurred as a result of parties held at the rental home.
BEACH TOWELS
Please do not use bathroom towels at the beach. Beach towels are provided for this purpose.
NO BEACH SAND IN THE POOL
Wash off all sand before entering the house or pool after visiting the beach.
Please do not rinse beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, it must be replaced “like for like” by the guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please conserve water and electricity. Turn off fans and air conditioning when not in use.
Recycle where possible—let’s care for our planet together.
Do not flush foreign materials down the toilet.
GUEST AMENITIES POLICY
We kindly request that all guest amenities, such as hand wash and toiletries, remain on the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
FIREWORKS PROHIBITED
For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please comminicate your check out time with our team or the house staff the day prior to departure.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and airconditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
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