Welcome Guide
to
Cove Cottage
57 Colwyn Drive, Sheffield Beach, Dolphin Coast, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
Cove Cottage, 57 Colwyn Drive
Password: 0828914953
HOUSEKEEPER
LIVE-IN House Staff:
Housekeeper: Wiseman
Contact nr: 064 624 9889
OUR HOSPITALITY COORDINATOR
For any issues or maintenance-related queries during your stay,
please don't hesitate to contact Irvin, who will be happy to assist you.
Irvin Ndlovu: +27 66 1047380
Important Info
THE DRIVEWAY
Please note that while some guests may find our driveway to be steep, others may not perceive it in the same way.
IMPORTANT NRS
Snake Catcher - Neville: +27 82 561 4969
Snake Catcher - Samantha: +27 72 316 8178
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
HOUSEKEEPING
Included in your rental Monday to Friday, 8 am - 12 pm.
Laundry included as per T&C
Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
BEACH ACCESS
Private beach access via stairs and sundowner deck.
SMART TV & DSTV DECODER
Guests can sign in with their own accounts.
Please do not remove any plugs from the TV, and please do not change any TV settings.
SAFE INSTRUCTIONS
Close the safe door.
Type in a four-digit number (eg 3281) then press A (bottom left corner) and turn the dial.
To open - type the same 4-digit number and press A and turn the dial.
SECURITY & ALARM
IPSS: 086 1324 777
Safe word: Gizzy
The house has internal and external beams. Please ensure external beams are activated when you go to bed at night.
If you go out at night then please activate the internal beams.
DB BOARD
In the bunk room behind the door.
BACK UP POWER
In the event of loadshedding or grid power failure the inverter system will automatically switch on. This means that all lights, plug sockets, TV's, WiFi routers, Alarm and fridge will be powered. Please note that all non essential items such as washing machines, dishwashers, ovens, electric hobs, microwaves will not work. The battery back up system lasts on average of 4-6 hours, depending on the weather. Please note that the more lights and plug sockets that you use during this time will result in this average time frame being reduced. Please use reduce consumption during battery operation times to maximise battery capacity.
PARKING / GARAGES
Driveway parking, no access to the garage
House Rules
Understanding and complying with our house rules will ensure a comfortable and enjoyable stay for everyone. Please treat our home with the same respect as you would your own. We’ve put a lot of effort into creating a lovely space for our guests to enjoy.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home. Please treat them with the utmost respect at all times. We will not tolerate any mistreatment of our staff.
Regretfully, our staff are unable to babysit, wash cars, do shopping/unpack shopping, or perform tasks beyond their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at any time must not exceed the number of beds. A maximum of two guests per bedroom is allowed unless the homeowner has provided extra beds.
Camping on the property is NOT permitted.
DON’T FEED THE MONKEYS
Under no circumstances should you feed the monkeys—whether adult or baby!
Please be aware that monkeys are inquisitive and can become aggressive.
Don’t leave fruit or food within their sight—they will come inside, create a mess, panic, and potentially break items.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is permitted inside the house. Please smoke outside, away from windows or furniture.
NO PARTIES
Parties, overcrowding, or excessive noise are strictly prohibited. Failure to adhere to this rule will result in immediate eviction without a refund of rent.
Guests will be liable for any damages incurred as a result of parties held at the rental home.
BEACH TOWELS
Please do not use bathroom towels at the beach. Beach towels are provided for this purpose.
NO BEACH SAND IN THE POOL
Wash off all sand before entering the house or pool after visiting the beach.
Please do not rinse beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, it must be replaced “like for like” by the guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please conserve water and electricity. Turn off fans and air conditioning when not in use.
Recycle where possible—let’s care for our planet together.
Do not flush foreign materials down the toilet.
GUEST AMENITIES POLICY
We kindly request that all guest amenities, such as hand wash and toiletries, remain on the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
FIREWORKS PROHIBITED
For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please comminicate your check out time with our team or the house staff the day prior to departure.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and airconditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
Your feedback matters to us.