Welcome Guide
to
Aloe Point
59 Colwyn Drive, Sheffield Beach, Dolphin Coast, South Africa
ARRIVAL
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
59 Colwyn Drive, Aloe Point
Ber123range
password: 0828016410
HOUSEKEEPER
LIVE-IN House Staff
Housekeeper's name is Barton
Contact nr: +27 78 773 4266
OUR HOSPITALITY COORDINATOR
For any issues or maintenance-related queries during your stay,
please don't hesitate to contact Irvin, who will be happy to assist you.
Irvin Ndlovu: +27 66 1047380
Important Info
DRIVING DIRECTIONS
Drive to nr 61 Colwyn Drive’s driveway, and when you are facing a double garage door, turn right and the next house down the road will be number 59 Colwyn Drive on your left.
IMPORTANT NRS
Snake Catcher - Neville: +27 82 561 4969
Snake Catcher - Samantha: +27 72 316 8178
IPSS Emergency: 082 3911 911
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
HOUSEKEEPING
Included in your rental 7 days a week (excluding public holidays)
For more info on our housekeeping services, hours and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Please Note: there will be scheduled visits from contracted pool service and gardeners.
These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
BACK-UP POWER
This house does not get effected by the loadshedding schedule.
In the event of power failure, rechargeable lamps are available in the bedrooms and a gas hob for cooking.
The inverter system will kick in automatically and this will last for about 4 hours depending on the weather.
This will power: Tv, fans, lights, wifi, and the alarm.
Non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, microwaves will not be connected.
BEACH ACCESS
Private beach access via a padlocked gate onto Christmas Bay Beach. Please note that the key to the beach gate MUST be left on the fence next to the gate. This shows the neighbours who share the gate, that you are on the beach.
SMART TV & DSTV DECODER
A full DSTV suite is available on the TV. Guests do not require their own cards
Please do not remove any plugs from the TV, and please do not change any TV settings.
PARKING / GARAGES
Driveway parking, no access to the garage
SECURITY & ALARM
IPSS: 086 1324 777
The house has internal and external beams. Please ensure internal beams are activated when you go to bed at night. If you go out at night then please put the internal beams on.
ALARM REMOTE
RED is the panic button.
GREEN activates the external beams and BLUE activates the internal beams (when you leave the house)
A single beep will confirm the alarm is activated and a double beep confirms deactivation.
OTHER REMOTE
The entrance gate remote has a single button.
Please note that there is very little cell phone reception unless you sit at the bar or on the deck. Whats app calls are best.
SECURITY SHUTTERS
The key for the shutters is found on the key ring in the door of each bedroom. The lounge dining shutters lock from the inside only. ONLY when the tenant gets up will they be able to open the shutters to allow Barton access to the rest of this house. Tenants must be responsible to lock that last shutter at night.
House Rules
Understanding and complying with our house rules will ensure a comfortable and enjoyable stay for everyone. Please treat our home with the same respect as you would your own. We’ve put a lot of effort into creating a lovely space for our guests to enjoy.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home. Please treat them with the utmost respect at all times. We will not tolerate any mistreatment of our staff.
Regretfully, our staff are unable to babysit, wash cars, do shopping/unpack shopping, or perform tasks beyond their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at any time must not exceed the number of beds. A maximum of two guests per bedroom is allowed unless the homeowner has provided extra beds.
Camping on the property is NOT permitted.
DON’T FEED THE MONKEYS
Under no circumstances should you feed the monkeys—whether adult or baby!
Please be aware that monkeys are inquisitive and can become aggressive.
Don’t leave fruit or food within their sight—they will come inside, create a mess, panic, and potentially break items.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is permitted inside the house. Please smoke outside, away from windows or furniture.
NO PARTIES
Parties, overcrowding, or excessive noise are strictly prohibited. Failure to adhere to this rule will result in immediate eviction without a refund of rent.
Guests will be liable for any damages incurred as a result of parties held at the rental home.
BEACH TOWELS
Please do not use bathroom towels at the beach. Beach towels are provided for this purpose.
NO BEACH SAND IN THE POOL
Wash off all sand before entering the house or pool after visiting the beach.
Please do not rinse beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, it must be replaced “like for like” by the guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please conserve water and electricity. Turn off fans and air conditioning when not in use.
Recycle where possible—let’s care for our planet together.
Do not flush foreign materials down the toilet.
GUEST AMENITIES POLICY
We kindly request that all guest amenities, such as hand wash and toiletries, remain on the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
FIREWORKS PROHIBITED
For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please communicate your check out time with our team or the house staff the day prior to departure.
PERSONAL BELONGINGS
As you prepare to depart, we kindly remind you to double-check your belongings to ensure you haven't left anything behind. Should you find that you've inadvertently left a personal item behind, please don't worry. You can easily arrange for a courier to collect it at your convenience. However, any unclaimed items remaining a the house after checkout will be collected and donated to our staff. This ensures that these items find a new purpose and are put to good use.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and air-conditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
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