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GUEST BOOKING TERMS & CONDITIONS

 

Luxury Coastal Escapes is subjected to the terms and conditions set out herein including (but not limiting) to any variation that may be made from time to time.

 

1. A deposit of 50% is payable within 48 hours of confirming your booking. No booking is guaranteed until this payment is received, and LCE Terms & Conditions are signed. Please email proof of payment to bookings@luxurycoastalescapes.com​ If your payment is not received within 48 hours, your booking will be cancelled.

 

The breakage deposit of one night's rental will be refunded within 7-10 working days of your departure, and if a damage claim arises from your stay then we will endeavour to have it resolved as soon as possible and for your remaining deposit to be refunded within 14 working days. The Guest will be liable for all costs associated with reinstating the home to the original condition and any costs associated with the recovery of such additional monies. 

 

Accidents happen, so please report any breakages or damage to Luxury Coastal Escapes either via the Breakage Form link at the end of your stay or via qualitycontrol@luxurycoastalescapes.com  

If anything is broken, this should be replaced ‘like for like’ by the Guest to ensure a full refund of the breakage deposit.

 

2. The premises are privately owned. In the unlikely event that the property becomes unavailable for any reason, we reserve the right to ​substitute the property for a suitable alternative or ​to refund your rental to you in full, Luxury Coastal Escapes will not take responsibility for any situations that we cannot control.

 

3. No rental refunds will be made in the event that the property is vacated earlier than the period you have booked for.

 

4. Payment Refund and/or Booking Cancellation Conditions:

4.1) 20% of your initial 50% deposit is non-refundable and will be lost if the booking is cancelled at any point after payment has been received.

4.2. If you cancel in writing between 60 and 40 days before your holiday commences you will lose 80% of your total holiday booking cost. Your breakages deposit will be refunded in full immediately

4.3) If you cancel in writing between 40 and 30 days before your holiday commences you will lose 90% of your total holiday booking cost. Your breakages deposit will be refunded in full immediately

4.4) If you cancel in writing between 30 and 0 days of your holiday commencing, you will lose 100% of your total holiday booking cost. Your breakages deposit will be refunded in full immediately

 

5. We reserve the right to deduct any amount due in the respect of damage/breakages/loss/theft of any items and specifically any apparent misuse of linen and/or towels from your deposit, and refund the balance to you. You will be notified of any claims within 7 working days of your departure. If the claim amount exceeds the breakage deposit being held at the time of departure, then the extra amount will need to be paid by EFT to Luxury Coastal Escapes.

 

6. No parties, loud disturbances, or reckless behaviour will be tolerated during your stay at our homes. Should we receive complaints about disturbances, we reserve the right to evict you without a refund. If you depart later than the check-out time of 10 am, without having permission, you will be charged and held liable. 

 

7. The holiday home may only be rented if a responsible, mature adult accompanies the group - i.e. no pupil or student groups allowed. LCE favours family bookings. These are family homes and will not be rented for party groups. Keys will only be handed over to a responsible adult.

 

8. The remaining balance of your rental is payable 60 days (2 months) prior to your arrival by way of bank transfer (EFT). Failure to make the final payment will result in the cancellation of your booking and forfeiture of your deposit. Kindly be aware that if you are transferring funds outside of South Africa, we will not be held liable for any bank charges or differences in currency fluctuations. If you need to pay from an International bank account, then please make Luxury Coastal Escapes aware of this. Please note LCE is not responsible for your bank charges, please accept these as your cost when making the payment online. If you are arriving or booking within the 60-day period, the full amount is due immediately to secure the booking.

 

9. If you reside outside the Republic of South Africa, and do not have a South African bank account, please advise us of this immediately so that we can have you sign our Credit Card Authorisation Form in lieu of paying a Breakage Deposit. Luxury Coastal Escapes does not refund any monies to International bank accounts.

 

10. There are strictly NO PETS ALLOWED on any of the properties unless with PRIOR permission from the Homeowner. If a pet is found in the property without permission, then we will request that it be removed immediately, and you could forfeit your deposit if the pet has done any damage or fumigation/extra cleaning is required to the home. If Guests cancel their booking or leave early due to the pet having to be removed there will be no refund for the remaining days.

 

11. There is strictly no smoking allowed in the homes and if you are found to be smoking inside then you could forfeit your deposit if the smoking has done any damage or fumigation/extra cleaning is required to the home. Please smoke in the designated areas or outside the home, using ashtrays for cigarette butts.

 

12. Please note that a maximum of two Guests per bedroom will be allowed unless extra beds have been provided by the Homeowner. Please note that all booking are accepted based on the information provided on your Enquiry Form. Any changes to this information need to relayed to the homeowner. Please note that we can not guarantee that these changes will be accepted. In no circumstance will either LCE or the Homeowner agree to there being more guests than the house can sleep. If your guest numbers increase at any point it is important that you notify Luxury Coastal Escapes. All enquiries are accepted on the information provided to the homeowner. Any changes to this need to be agreed upon by the homeowner. If more Guests are found to be staying on the Property during your stay than stated on your original Terms and Conditions, then they will be asked to leave immediately and a charge of R1000 per additional guest will be charged for each night that they have stayed on the Property. There will be a charge of R1500 per night per guest that exceeds the max amount of guests allowed for that Property.  If Guests cancel their booking or leave early due to the extra Guests having to be removed from the Property there will be no refund for the remaining nights. Day visitors are allowed. No camping on the property will be allowed and no additional guests are allowed to sleep on couches/sofas or mattresses unless otherwise arranged in advance. Any additional guests will be charged

Additional bed changes in between will be charged. 

Any additional guests will be charged and will result in deposit deductions.

 

13. All homes will have  Housekeeping service 7 days a week, Monday to Friday 8 am until 2 pm and Sunday 8am to 12 noon, unless otherwise specified. Housekeepers do not work public holidays unless arranged by prior booking and the extra cost is agreed to and paid in advance.  The Housekeepers are there to clean the house and a reasonable number of dishes as well as two FREE loads of washing per day for guests. Please note that any loads after that will be charged for washing and folding. We ask that Guests do not take it upon themselves to wash the house linen and towels. Staff are trained to do this in order to ensure they stay white.

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Housekeepers handle light cleaning needed for the upkeep of your holiday home. Typically they'll tidy living rooms, kitchen, halls and bathrooms, sweep, mop floors, make beds, and empty trash.They will wash dishes in the morning and again before they go off at 14:00. Bedrooms will be tidied in the morning.
 

14. Please note that towels and linen are included in your stay. Towels will be changed every 3-4 day and linen once a week. Any extra linen or towels cleaned over and above this will be charged to the Guest account and taken off the breakage deposit.

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The following will be supplied and included in the holiday rental to ensure your arrival is comfortable: Bedding, towels, toilet paper, sunlight liquid, dishwasher tablets, refuse bags and basic cleaning equipment will be supplied during your stay, however, we do ask that guests supply their own washing powder and fabric softener for personal items. Our self-catering homes come fully equipped with essential amenities to make your stay comfortable and convenient. Each home is stocked with kitchen essentials such as cookware, utensils, and dinnerware. While we don't provide daily supplies of braai spice, salt & pepper, sugar, coffee, and milk to accommodate individual preferences. Please note that personal care items like body wash and sunscreen are not included, allowing guests the freedom to use their preferred products during their stay.

 

15. While the Housekeepers are experienced we accept no liability for any damage they may cause to your property when providing personal services. If you have delicate or expensive clothing items, please advise the Housekeepers of this when requesting their services. The staff is key to a successful holiday and the efficient running of your holiday home, please treat them with the utmost respect at all times. We will not tolerate our staff being treated badly.

15.1) Parents will be responsible for any additional costs should children accidentally wet their beds, this will include the change of bedding and professional cleaning and sanitizing of the mattresses.

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Regretfully our staff are unable to babysit, wash cars, do shopping/unpack shopping or anything besides their designated duties.

 

16. PLEASE NOTE Faulty television sets, air-conditioning units and other electrical appliances will be repaired as soon as reasonably possible, Monday to Friday, 8 am to 4 pm. (Except Public Holidays). No reductions or refunds in the price of the letting will be made or allowed as a result of such faults or any other problems that may arise. In some cases, air-conditioning along the coast will stop working unexpectedly, in the unlikely event that it does, the Home Owner reserves the right to substitute the air-cons with portable air-cons/fans (subject to availability) until such time the air-conditioning can be fixed. Please remember we are only agents and therefore the repair of any appliance has to be approved by the owner of the home before we can arrange repairs/replacements.

 

17. Luxury Coastal Escapes will be your main point of contact during the booking process and your stay. You will be contacted in advance of your arrival via email/WhatsApp to arrange your check-in time. LCE will ensure that you are given directions and house key information. At the end of your holiday, you will be sent a link to complete a 'Feedback & Deposit Refund Form' and this will also ask for your Bank Details to refund your Breakage Deposit. If you are departing early in the morning, please ensure the staff is paid for any overtime and/or laundry, and either leave the key with a staff member or speak with the team to arrange a place where to leave the key. 

17.1) BOOKING ONLY RESERVATIONS: Luxury Coastal Escapes does not manage 'Booking Only' reservations. LCE will assist in securing your reservation, payment and paperwork, however, we will put you in direct contact with the homeowner thereafter. Once your reservations have been confirmed, the homeowner will be in touch via email/WhatsApp, they will personally hand over the keys to your holiday rental, and the homeowner will also be available during your stay until departure.

 

18. Luxury Coastal Escapes and the owners of the rented premises do not accept any responsibility or liability whatsoever for any loss or damage to persons or property of any Guest or any other person in occupation of the rented premises. The premises are used entirely at the occupant’s own risk and Guests are responsible for insuring their own movables. Please contact us if at any stage you have concerns about security. Any breaches of security should be reported to the police and home security as soon as possible. Please ensure that the alarms (if any) are activated at night and when you are away from the premises.

 

19. Please remember that every home we offer as part of our carefully curated portfolio is unique and, crucially, someone lives there. This means that while guests will enjoy the space and comfort of a home while the owner is away, they must also respect it and that there will be certain areas that will remain off-limits to them. These areas will be pointed out or marked clearly, areas are normally drawers, certain cupboards, or entrances to certain areas, garages, and rooms. Our holiday collections are SELF-CATERING family home, it is not perfect but it is very precious to its Owners, please look after it as if it were your own home. The Home Owners like to leave most of their things in the house for you to use. We ask you to read through the house listing on the Luxury Coastal Escapes website and familiarise yourself with the home and what will be available to you.

 

20. If your holiday home includes the use of a golf cart please ensure that only members of my party with valid driving licenses will be allowed to drive the golf cart and that it will drive responsibly at all times whilst obeying estate and golf course rules. 

PLEASE NOTE the golf cart is included in your nightly rental and if it breaks down during your holiday we will endeavour to have it repaired as soon as reasonably possible, Monday to Friday, 8 am to 4 pm. (Except Public Holidays). No replacement carts will be offered and no reductions or refunds in the price of the rental will be made or allowed as a result of such faults or any other problems that may arise.

 

21. For all holiday rentals in Peak Season holidays (December & January) you will be charged a ‘Turn around fee’ of R500 for a ​2/3 bedroom, R750 for a 4 bedroom, and R1000 for a 5/6/7 bedroom house. This fee is a final cleaning fee on your day of departure which allows LCE or the Homeowner to ensure the house is turned around, cleaned, and ready for the next set of guests. This cost is invoiced at the same time as your final rental payment, which is due 60 days (2 months) before arrival.

 

22. Luxury Coastal Escapes advises all guests making a booking to ensure that they have appropriate TRAVEL INSURANCE to protect you and your family while you are travelling for your family holiday, business trip or short weekend away against life’s unexpected events. We suggest covering for protection in case of trip cancellation, curtailment, and especially if you have to cancel as a result of unforeseen circumstances.

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Loadshedding Disclaimer

Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. Many of our holiday homes are not affected as they have a full solar system or inverter and battery system. Others are off-grid with a partial solar system or inverter and battery system, or a generator. Some have simpler provisions in place, for example battery powered lanterns, candles, gas stoves and a braai. Most have a UPS, ensuring that WiFi remains uninterrupted. It is worth noting that food safety standards  confirm refrigerated food maintains freshness for a period of at least four hours with no power, so fortunately this is not an issue. The simplest way to plan around the loadshedding schedule is to download a phone app called EskomSePush.

Currently loadshedding is part of the South African experience; it is beyond our control and Luxury Coastal Escapes cannot be held accountable for any gap between our client’s expectations of a holiday homes’s loadshedding provision, and the actual provision. It is important that you consider what you will need during a spell of loadshedding and chat to your consultant to ensure your holiday has sufficient provision for your needs.

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ARIVAL DAY

Check-in will only be available from 14:00 onwards. No early arrival will be accommodated without prior arrangements. 

Please note that we do not offer storage for luggage drops prior to check-in times. 

Any shopping or deliveries need to be received by the guest, in person.

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DEPARTURE DAY

Check-out: For any late departures without prior arrangements, there will be a penalty fee deducted from your deposit.

Un-arranged late check out's past 10 am, guests will be charged an additional R500 per hour for the first two hours and then R1000 per hour thereafter.

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We will ensure that the house is clean & ready for your arrival. Please read more about our Housekeepers and their duties.

 

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