Madelaine Owens

As part of the Bookings Department at Luxury Coastal Escapes, Madelaine oversees the entire booking process, ensuring seamless guest experiences and achieving sales targets. She expertly manages guest enquiries with professionalism, handles booking administration from confirmations to paperwork, and maintains accurate records across all platforms.

With a strong focus on sales performance, she works to maximise booking conversions and meet seasonal and annual targets. Madelaine also ensures operational continuity by covering all booking responsibilities and maintains clear, professional communication with guests throughout their booking journey.