Welcome Guide
to
The White House
65 Nkwazi Drive, Zinkwazi Beach, Nkwazi, South Africa
ARRIVAL & DEPARTURE TIMES
Check-in only from 14:00
Check-out before or at 10:00
Wi-Fi
FIREHAWK
Password: 3528104067
HOUSEKEEPER
LIVE-IN House Staff:
Housekeeper's name is Gloria
Contact nr: 083 9494 662
Important Info
IMPORTANT NRS
Fire Brigade: 032 946 2711
Netcare: 032 946 6700
Netcare Ambulance: 082 911
Umhlali Police: 032 947 9900
HOUSEKEEPING
Included in your rental 7 days a week.
Personal Laundry service available at R100 directly with the staff.
For more info on our housekeeping services and laundry, please follow this link to our Housekeeper's page for duties and responsibilities.
Please Note: there will be scheduled visits from contracted pool service and gardeners. These visits are essential to ensure that the amenities and outdoor spaces are in top condition for your enjoyment. The pool service and gardeners will have limited access to the yard area during specific times.
PARKING / GARAGES
Driveway parking, no access to garage
SECURITY & ALARM
Alpha Security
035 562 0200
Remote: At night arm outside beams by holding white button down for 2 seconds.
Green light will show on the indicator outside the scullery window.
Please do the same to disarm in the mornings.
Red is for panic
In the event that the alarm is activated the response team (Alpha Security) will come out to the house.
If you have set the alarm off by mistake, please give the guard the below safe word
Safe word:
082 575 1870
DB BOARD
DB Board located in the scullery
BACK UP POWER
The solar system will kick in automatically and this will last for about 4-6 hours depending on the weather. This will power all essential plug points, light, and ceiling fans.
Solar runs the whole house but preferably don’t use all appliances at the same time at night. During a sunny day, the battery will be charging all day but at night, the battery will start to discharge.
Non essential items such as air-con units, fridges, freezers, bar fridges, washing machines, tumble driers, dishwashers, ovens, microwaves will not be connected.
The house has a Generator for use during power failure/loss. It is powered by petrol and the staff will turn it on when needed.
GAS GEYSERS & HOT WATER
The house uses gas for the hob and spare bottles are always on site. If your gas does run out and you need the bottles switched, please ask the staff to assist
House Rules
Understanding and complying with our house rules will ensure a comfortable and enjoyable stay for everyone. Please treat our home with the same respect as you would your own. We’ve put a lot of effort into creating a lovely space for our guests to enjoy.
BE RESPECTFUL
The staff are key to a successful holiday and the efficient running of your holiday home. Please treat them with the utmost respect at all times. We will not tolerate any mistreatment of our staff.
Regretfully, our staff are unable to babysit, wash cars, do shopping/unpack shopping, or perform tasks beyond their designated duties.
OCCUPANCY
The maximum number of persons occupying the unit at any time must not exceed the number of beds. A maximum of two guests per bedroom is allowed unless the homeowner has provided extra beds.
Camping on the property is NOT permitted.
DON’T FEED THE MONKEYS
Under no circumstances should you feed the monkeys—whether adult or baby!
Please be aware that monkeys are inquisitive and can become aggressive.
Don’t leave fruit or food within their sight—they will come inside, create a mess, panic, and potentially break items.
Close all windows and doors when leaving the house.
NO SMOKING
No smoking is permitted inside the house. Please smoke outside, away from windows or furniture.
NO PARTIES
Parties, overcrowding, or excessive noise are strictly prohibited. Failure to adhere to this rule will result in immediate eviction without a refund of rent.
Guests will be liable for any damages incurred as a result of parties held at the rental home.
BEACH TOWELS
Please do not use bathroom towels at the beach. Beach towels are provided for this purpose.
NO BEACH SAND IN THE POOL
Wash off all sand before entering the house or pool after visiting the beach.
Please do not rinse beach sand off in the pool.
LEAVE AS FOUND
Accidents happen, so please report any breakages or damage to our team. If anything is broken, it must be replaced “like for like” by the guest to ensure a full refund of the breakage deposit.
BE ENVIRONMENTALLY CONSCIOUS
Use linen and towels sparingly.
Please conserve water and electricity. Turn off fans and air conditioning when not in use.
Recycle where possible—let’s care for our planet together.
Do not flush foreign materials down the toilet.
GUEST AMENITIES POLICY
We kindly request that all guest amenities, such as hand wash and toiletries, remain on the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
FIREWORKS PROHIBITED
For the safety of all guests and neighbours, fireworks are strictly prohibited on the property.
Thank you for your understanding and cooperation in maintaining the high standards of our holiday homes.
Before you Go...
DEPARTURE DAY
Check-out is at or before 10 am.
Please communicate your check out time with our team or the house staff the day prior to departure.
PERSONAL BELONGINGS
As you prepare to depart, we kindly remind you to double-check your belongings to ensure you haven't left anything behind. Should you find that you've inadvertently left a personal item behind, please don't worry. You can easily arrange for a courier to collect it at your convenience. However, any unclaimed items remaining a the house after checkout will be collected and donated to our staff. This ensures that these items find a new purpose and are put to good use.
KEYS
Please make sure you leave any keys & remotes with the staff,
or communicate with us where you left the keys.
LEAVING EARLY?
Please switch off all lights, and air-conditioning, and close all windows.
STAFF OVERTIME PAYMENT
Please remember to settle any money owing to the staff (overtime, additional laundry, tips etc.)
must be paid directly to each staff member in (ZAR) cash.
Should you fail to pay in full, this will be deducted from your holding/breakage deposit.
DEPARTURE FORM
Please remember to complete the departure form.
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